Acceptable Use Policy

1. Scope

This Acceptable Use Policy applies to everyone who uses PapelSoftware services, including our websites, development subscriptions, Papel Copilot, Papel Sites, Papel Cloud and Papel Monitor, and to applications we build or host for you. It is part of our Terms of Service. You are responsible for making sure your users and the end users of your applications comply with it.

2. Prohibited uses

You may not use the Services, or ask us to build or host anything, that:

Is illegal or harmful

• violates any applicable law or regulation, including export control and sanctions laws;
• promotes or facilitates violence, terrorism, human trafficking or the exploitation of minors;
• harasses, threatens, defames or discriminates against any person or group;
• collects or processes personal information without a lawful basis or required notices, or sells personal information in violation of law.

Compromises security

• distributes malware, ransomware, spyware or other malicious code;
• attempts to gain unauthorized access to any system, account or data, including ours or other customers’;
• probes, scans or load-tests our infrastructure without written permission, or interferes with the Services (for example, through denial-of-service attacks);
• circumvents usage limits, authentication or billing controls.

Sends abusive communications

• sends unsolicited bulk email, SMS or messages (spam), or violates the CAN-SPAM Act, the Telephone Consumer Protection Act or similar laws;
• conducts phishing, impersonation or other deceptive practices.

Infringes rights

• infringes or misappropriates intellectual property, privacy or publicity rights, including distributing pirated software or media;
• uses another party’s trademarks or branding in a way likely to cause confusion.

3. Use of AI features

Papel Copilot and AI features we build use models provided by Anthropic. In addition to the rules above, you may not use AI features to:

• generate content that sexualizes minors, promotes self-harm, or incites violence or hatred;
• create malware, plan cyberattacks, or obtain instructions for weapons capable of mass casualties (biological, chemical, nuclear or radiological);
• produce disinformation, fake reviews or deceptive content intended to mislead, including impersonating real people;
• present AI output to end users without disclosing that they are interacting with an AI system where that disclosure is required by law or reasonable expectation;
• make automated decisions about eligibility for credit, employment, housing, insurance or similar services without meaningful human review;
• attempt to bypass safety measures or extract model weights or system prompts; or
• violate Anthropic’s usage policies, which apply to all use of Claude through our Services.

4. Projects we do not build or host

Even where they may be lawful, we do not build, host or provide our Products for businesses whose primary activity is in the following categories:

• gambling, betting, lotteries, sweepstakes requiring payment, or games of chance for money;
• adult content or services, including pornography and escort services;
• weapons, ammunition, explosives or their components, including manufacturing files;
• unlicensed financial services, including money transmission, cryptocurrency exchanges, digital asset custody or trading platforms, and lending, payment or investment services operated without required licenses;
• illegal or recreational drugs, drug paraphernalia, and products marketed with unproven health claims;
• multi-level marketing, pyramid schemes, “get rich quick” offers or debt collection; and
• regulated activities that require licenses or certifications you cannot demonstrate, such as telemedicine prescribing.

If you are unsure whether a project is acceptable, ask us at [email protected] before subscribing. We may decline any project at our discretion.

5. Enforcement

If we believe this policy has been violated, we may, depending on the severity:

• contact you and ask you to correct the issue within a reasonable time;
• remove or disable access to the content or application involved;
• stop work on related development requests;
• suspend or terminate your account and subscriptions; and
• report activity to law enforcement or affected parties where required or appropriate.

We may act without prior notice where a violation poses an immediate risk to the Services, other customers, end users or the public, or where required by law. Fees paid are not refunded when a subscription is terminated for violation of this policy, except where required by law.

6. Reporting violations

To report a suspected violation, including abuse of an application we host, email [email protected]. To report a security vulnerability, email [email protected]. Please include enough detail, such as URLs and timestamps, for us to investigate. We review reports promptly and will not disclose your identity without your permission unless required by law.

7. Changes to this policy

We may update this policy to address new risks or legal requirements. We will post the updated version here and update the “Last updated” date. Material changes will be notified to active customers by email.

8. Contact us

If you have questions about this document, contact us using the details below.

Support hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Time.