Starter
Add an assistant to one app.
$19/ month
Billed monthly
Join early access- 500 conversations / month
- 1 knowledge base, up to 200 documents
- Embeddable web widget
- Email support
Papel Copilot, in early access
An in-app assistant that answers from your own documentation.
Papel Copilot is built on Anthropic's Claude. It reads your help center and product docs, answers your users with citations, and hands the conversation to your support team when it isn't sure.
Use cases
The jobs Papel Copilot is designed to do, and the teams it suits best.
In-app help for a SaaS product
Users ask how to do something without leaving the screen they're on, and get an answer with a link to the exact help article.
First-line support with a clean handoff
Copilot answers the questions your docs already cover and passes the rest to Zendesk, Intercom or Freshdesk with the transcript attached.
Onboarding guide during a trial
New users get setup questions answered at the moment they're stuck, from the same guides your onboarding emails link to.
Internal assistant for support and sales staff
Your own team asks about policies, plan details and troubleshooting steps, with answers cited from your internal knowledge base.
What Papel Copilot does
Answers grounded in your content
Citations on every answer
Each reply links to the help article or doc section it came from, so users and your team can check the source.
Syncs your help center
Connect a help center, a docs site or upload files. Changes are re-indexed on a schedule you set.
Says when it doesn't know
If your content doesn't cover a question, Copilot says so instead of guessing, and offers to reach a person.
Support handoff and actions
Human handoff
Escalate to Zendesk, Intercom or Freshdesk with the full transcript attached, so agents don't ask users to repeat themselves.
Tool calls into your APIs
On the Business plan, Copilot can call endpoints you define, such as order status or plan changes, with scoped credentials.
Handoff rules
Route to a person on keywords, low confidence, repeated questions or when the user asks for one.
Runs where your users are
Web widget
One script tag adds the assistant to any web app. Match your brand colors, launcher position and greeting.
iOS and Android SDKs
Native SDKs for Swift and Kotlin, plus a React Native wrapper, with signed user identity for logged-in sessions.
Conversation analytics
See the top questions, unanswered topics, handoff rate and which articles get cited most, so you know what to write next.
Controls for admins
Topics to avoid
List subjects the assistant should decline, such as legal advice or competitor comparisons, with a reply you write.
Tone and instructions
Set the voice, answer length and standing instructions in plain language. Preview changes before they go live.
Roles and review
Give teammates admin or read-only access, and review flagged conversations from one queue.
Live demo
Ask our own Copilot a question.
This assistant runs on Papel Copilot and answers only from our pricing page and policies. Ask about plans, billing, refunds or code ownership and check the sources it cites.
Messages you send here are processed by Anthropic's Claude to generate a reply. Please don't enter personal or confidential information.
Papel Copilot
Answers from our pricing and policies, powered by Claude
Ask anything about plans, services or how we work. Try one of these:
How it works
- 01
Connect your content
Point Copilot at your help center or docs site, or upload PDFs and Markdown. We index the content into a private knowledge base for your workspace.
- 02
Set rules and tone
Write instructions, topics to avoid and handoff rules. Test questions in the admin preview and see which sources each answer used.
- 03
Embed the assistant
Add the web widget script or the mobile SDK. Pass a signed user token if you want Copilot to know who is asking.
- 04
Answer, cite or hand off
For each question, Copilot retrieves the relevant passages, Claude writes an answer from them with citations, and low-confidence cases go to your help desk.
- 05
Improve from analytics
Review unanswered questions and handoffs each week, fill the gaps in your docs, and the next sync picks them up.
Architecture overview
How a question travels from your user to an answer. Content is indexed ahead of time; only the passages relevant to each question are sent to the model.
Step 1: Your content
Help center and docs
Public or authenticated pages, crawled on a schedule you set.
Uploaded files
PDF, Markdown, HTML and plain text.
Step 2: Papel Copilot workspace
Private index
Your content split into passages and indexed for retrieval, isolated per workspace.
Rules and handoff logic
Instructions, topics to avoid and when to route to a person.
Conversation log
Transcripts kept for the retention period you choose.
Step 3: Model
Anthropic's Claude
Called through Anthropic's commercial API. Writes the answer from the retrieved passages and cites them.
Step 4: Where answers go
Your app
Web widget or iOS, Android and React Native SDKs.
Your help desk
Ticket with transcript on handoff.
Your APIs
Scoped tool calls, Business plan only.
API keys for your tools are stored encrypted and are never shown to the model.
Signed user tokens let Copilot know who is asking without your app sharing passwords or sessions.
Disconnecting a source removes its content from the index.
Admin and controls
What the people who own Papel Copilot in your company can configure, review and restrict.
- Roles
- Admin, editor and read-only access, so support leads can review conversations without changing settings.
- Instructions with preview
- Change tone, answer length and standing instructions, then test questions in a preview before publishing the change.
- Topics to avoid and handoff rules
- Decline subjects such as legal advice with a reply you write, and route to a person on keywords or low confidence.
- Source management
- Set the sync schedule, exclude pages or folders, and trigger a re-index after a big documentation update.
- Transcript retention
- Keep transcripts for 0 to 365 days, and delete a specific user's conversations on request.
- Review queue
- Conversations with poor ratings, handoffs or low confidence collected in one place for weekly review.
- Usage against plan
- Conversations used this month compared with your plan, visible to admins at any time.
- SSO and audit log
- Single sign-on for your team and a record of setting changes, on the Business plan.
Integrations
| Service | What it does |
|---|---|
| Zendesk | Create tickets with the transcript on handoff |
| Intercom | Pass conversations to your inbox |
| Freshdesk | Open tickets and keep the thread |
| Help center and docs sites | Crawl public or authenticated pages |
| File upload | PDF, Markdown, HTML and plain text |
| Your REST APIs | Tool calls with scoped keys, Business plan |
| Web widget | Any site or single-page app |
| iOS, Android and React Native | Native SDKs |
Security and data
No training on your data
Copilot calls Claude through Anthropic's commercial API. Under Anthropic's commercial terms, API inputs and outputs are not used to train their models.
Retention you control
Choose how long transcripts are kept, from 0 to 365 days, or delete them on request. Knowledge base content is removed when you disconnect a source.
Isolated per workspace
Each workspace has its own knowledge base. Content from one customer is never used to answer another customer's users.
Encryption
Data is encrypted in transit with TLS and at rest on AWS. API keys for your tools are stored encrypted and never shown to the model.
More detail on our security practices and Privacy Policy.
Papel Copilot plans
Prices in US dollars, billed monthly. You aren't charged during early access until your workspace is live, and you can cancel at the end of any billing period.
Pro
RecommendedFor products with real support volume.
$79/ month
Billed monthly
Join early access- 3,000 conversations / month
- 5 knowledge bases, up to 5,000 documents
- Web, iOS and Android SDKs
- Human handoff to your help desk
- Conversation analytics
Business
Volume pricing and custom tools.
Custom
Quoted to your scope, billed monthly or annually
Talk to sales- Custom conversation volume
- Tool calls into your own APIs
- SSO and audit log
- Data retention controls
Limits and fair use
What each plan includes, side by side. Figures match our pricing page; if anything here and your order form differ, the order form applies.
| Limit | Starter$19 per month | Pro$79 per month | BusinessCustom quote |
|---|---|---|---|
| Conversations per month | 500 | 3,000 | Custom volume |
| Knowledge bases | 1 | 5 | Custom |
| Documents | Up to 200 | Up to 5,000 | Custom |
| Channels | Web widget | Web, iOS and Android SDKs | Web, iOS and Android SDKs |
| Human handoff to your help desk | Not included | Included | Included |
| Conversation analytics | Not included | Included | Included |
| Tool calls into your APIs | Not included | Not included | Included |
| SSO and audit log | Not included | Not included | Included |
| Data retention controls | Standard | Standard | Custom |
Fair use
- A conversation is one session between a user and the assistant, however many messages it has. A session closes after 30 minutes of inactivity.
- During early access we don't charge overage fees. If usage regularly runs above your plan, we'll contact you to talk about moving up rather than cutting your users off mid-month.
- Automated or scripted traffic, such as load tests, needs our agreement first, so it doesn't count against your plan or affect other customers.
- Use of the assistant is subject to our Acceptable Use Policy and Anthropic's usage policies.
See also our Acceptable Use Policy and Service Level Agreement.
Roadmap during early access
Work we plan or are exploring, in no particular order. We don't promise dates: priorities follow what early-access customers ask for, and plans can change.
- Planned
More help desk integrations
Handoff to additional help desks beyond Zendesk, Intercom and Freshdesk, prioritized by what early-access customers use.
- Planned
Weekly quality digest
An email summary of unanswered topics, low-confidence answers and the articles most worth improving.
- Planned
Language settings
Explicit controls for which languages the assistant answers in, and how it handles questions asked in other languages.
- Planned
Self-serve onboarding
Connecting sources and embedding the widget without a setup call. Today we set up each workspace with you.
- Exploring
Slack and Microsoft Teams for internal assistants
Asking an internal knowledge assistant from the chat tool your staff already use.
Questions about Papel Copilot
Which model does Papel Copilot use?
Copilot is built on Anthropic's Claude, accessed through Anthropic's commercial API. We choose the model version for each task and test changes against a set of sample questions before rolling them out.
Will Copilot make things up?
It's instructed to answer only from your content and to cite it. When retrieval finds nothing relevant, it says it doesn't know and offers a handoff. No assistant is perfect, so conversation review and analytics help you catch weak answers.
Is our data used to train AI models?
No. Under Anthropic's commercial terms, inputs sent through the API are not used for model training, and we don't use your content to train anything either.
What counts as a conversation?
A conversation is one session between a user and the assistant, however many messages it has. A session closes after 30 minutes of inactivity.
Can I try it before joining?
Yes. The assistant on this page is a working Copilot that answers from our own pricing and policies.
How does setup work during early access?
We set up your workspace with you on a call: connecting sources, writing the first instructions and handoff rules, and testing real questions in the preview. Billing starts when the assistant is live in your app.
Can Copilot answer questions about a specific user's account?
Only on the Business plan, through tool calls into APIs you define, with the user's identity passed as a signed token and each tool limited to the data it needs.
Which languages can users ask in?
Claude handles many languages, so users can usually ask in their own. Answers come from your content, so quality is best in the languages your documentation is written in.
Get early access to Papel Copilot.
Tell us about your app and we'll set up your workspace with you. Billing starts when it's live.