Help from the people who build and run your software.

Major credit and debit cards, and ACH bank transfers from US bank accounts. Payments are processed by a third-party payment processor, and we never store full card numbers on our systems.

A receipt is emailed to your billing contact after every successful charge, and past invoices are available in your billing portal. If you need an invoice reissued with a different company name, address or tax ID, email [email protected] with the invoice number.

Prices do not include sales, use or similar taxes unless stated otherwise. Where we are required to collect tax, it is shown on your invoice or receipt. If your organization is tax-exempt, send a valid exemption certificate to billing before your next charge.

We email you and retry the charge. You can update your payment method in the billing portal at any time. If a balance is still unpaid 14 days after the due date, we may suspend the services until it is settled.

Email [email protected] before disputing it with your bank. We reply to billing questions within one business day, and we refund duplicate or mistaken charges in full, regardless of the normal refund windows. Opening a chargeback does not cancel a subscription.

A new monthly development subscription cancelled within 14 days of the first payment is refunded for the unused portion of that payment, calculated by day. Software products can be refunded in full within 14 days of their first charge. Annual plans are refundable in full within 14 days of the initial purchase. Renewals are not refundable. The Refund and Cancellation Policy has the full rules.

We confirm a refund request within one business day and process eligible refunds within 5 business days. The money returns to your original payment method, usually 5 to 10 business days after that depending on your bank. ACH refunds can take up to 10 business days.

Yes. Upgrades take effect immediately and are prorated for the rest of the current period. Downgrades take effect at the start of your next billing period, so you keep your current plan until then.

Annual plans are the same plans billed once every 12 months at 10% less than paying monthly. We email a renewal reminder at least 30 days before each renewal date so you can cancel or switch to monthly in time. Annual plans cannot be paused.

If we change a price, we email you at least 30 days before it applies. The new price takes effect at your first renewal after the notice period, and you can cancel before then to avoid it.

Add requests to your request workspace in plain language; a few sentences and a screenshot is enough. Reorder the queue whenever priorities change. Before work starts on a request, your lead engineer writes back a short spec for you to approve.

Each change is deployed to staging with a preview link and release notes. You have five business days after a request is marked delivered to report anything that doesn't match the agreed scope, and we correct confirmed deviations at no extra charge.

Monthly development plans can be paused once in any 12-month period for up to 60 days. Request it from the billing portal or by emailing [email protected] at least three business days before your next billing date. You are not billed while paused, and your queue and notes are kept. Hosting and monitoring for live apps continue and are billed separately if they are not part of your plan.

You do. Work is committed to repositories in your own GitHub or GitLab organization, and intellectual property in paid work transfers to you under our Terms of Service once the billing period it was created in is paid.

Completed work is delivered to your repositories before the period ends. Requests still in progress are handed over in their current state, with notes on what remains.

Joining the early-access list is free. You are not charged until your workspace is set up and live, and we tell you the price and billing date before the first charge. The 14-day refund for software products starts from that first charge.

Early-access products are provided as is. Features, limits and pricing can change, and we give reasonable notice of material changes. If we discontinue a product you have paid for, we refund prepaid fees for the unused period. Support response targets in our SLA apply to every paid plan.

The 99.9% monthly uptime commitment covers Papel Cloud Pro and Business plans, and production apps we host on a Scale development plan, once the workspace is live and billed. Papel Cloud Starter, Papel Copilot and Papel Monitor are not covered by the uptime commitment.

No. Papel Copilot is built on Anthropic's Claude, used through the Anthropic API under commercial terms that do not allow inputs or outputs to be used for model training. We don't use client conversation data to train any model, and conversation history is kept for the retention period you configure.

Email [email protected] straight away with your account name and what you noticed. Change your password and sign out other sessions if you can. We may temporarily suspend a compromised account to protect it, and we work with you to restore access.

Email [email protected] with a description, steps to reproduce and any proof of concept. We acknowledge the report, keep you informed while we fix it, and won't take legal action against good-faith research that follows the guidelines on our Security page. We don't run a paid bug bounty.

Yes. For 30 days after a product subscription ends you can export your data. After that window, product data is deleted within 30 days. Development work is already in your own repositories.

Yes. Send your questionnaire through the contact form with the Security topic and we answer it in writing. Security questionnaires and a data processing addendum (DPA) are part of the Enterprise plan; if you need either on another plan, ask and we'll tell you what we can provide.

Email [email protected] to access, correct, delete or get a copy of your personal information. We confirm receipt within 10 business days and respond within 45 days, or one month for GDPR requests, and tell you if we need more time. We verify your identity before acting on a request.

No. We don't sell personal information or share it for cross-context behavioral advertising, and we don't use third-party advertising or analytics cookies on our website.

Often, yes. Send it to [email protected]. We review your documents and propose changes only where needed, or we can provide our own data processing addendum.

No. Our Acceptable Use Policy lists the projects we don't build or host, including gambling, adult content, weapons and unlicensed financial services. If you're unsure whether your project fits, ask [email protected] before subscribing.